General
Discover the world around you with Ylore
Ylore is a mobile platform that offers self-guided tours for people who want to explore and learn more about the world they live in. With Ylore, you can gain local insight and experience, plus much more. Here are some of the exciting features of Ylore:
Search for tours that match your interests
Create personalized tours to share with friends and family
Publish tours publicly for free or offer them for a fee
Create Locations of Interest (LOI) that are relevant to you and other like-minded individuals in the Ylore community
Discover the best dog parks or workout areas in the city by creating a tour and deselecting [Display route] in the Details section of the tour. LOI’s will then be visually displayed on a map.
Ylore is not just about tours, it’s about exploring the hidden gems of the world around you.
Explore new places with our tours
Our tours are designed with Points of Interest (POI) and Pop Ups to maximize your experience. POIs provide detailed descriptions of what is at each location, while Pop Ups are hand-picked spots recommended by our creators.
These pit stops offer you an opportunity to take a breather and enjoy local life, with a cool drink or delicious snack.
Alternatively, you can use Pop Ups to gain insight into your preferred topics or locations through concise summaries. Let us help you embark on a voyage of discovery.
Enhance your learning with our multimedia experience
Discover a new way of traveling with our self-guided tours that offer more than just audio.
Our immersive experience allows you to learn about different points of interest through various mediums, including:
Text
Video
Photos
Audio
External links
Text to speech
Make it easier for yourself. You read for work or school, so why not just listen.
Language translation
Our tours can be displayed in your preferred language, but you may also choose to switch back to the original tour language. The choice is yours.
Tailor your tour experience
Touring should be a flexible and personalized experience. Rearrange Points of Interest or Pop Ups, so that the starting point is closest to you and delete any points that are not of interests, or outside of your schedule.
Navigation
Home screen
Select the Ylore icon at the bottom of the navigation menu. It will take you back to the Home screen.
Navigation bar
Tours
Access all of your tours, including those you have created and those you have added ot purchased from the HUB.
HUB
Find tours around you. Use the search and advanced search feature to find tours at locations you want.
Deals
In development.
Safety
In development.
Settings
Select the gear icon.
Filter
Search for tours by filtering.
You are here
Select the in focus dot and orientate the screen to your current location.
Search
Search for tours on the home screen. Tours around you will be displayed with the category displayed at the start point of the tour as developed by the tour creator.
Want to find tours at a different location i.e Rome, detail [Rome] in the search bar and view tours in Rome by category.
Filter out categories not in scope easily. Select the filter and select those tour categories of interest. These will then be displayed on the screen.
Use the filter to further narrow down the scope of tours visible. You can select:
Tours you created
Family friendly tours
Severe weather alert
Bad weather can spoil your travel fun. So if you are undertaking a tour and a severe weather alert has been issued, you will know:
What is happening
How long for
What you can do about it
You will hear an audible alert and vibration of the phone handset.
Feature for US users only.
How the app works
As a user
Search
There are two ways to find your next adventure:
Use the online map that displays tours in your area by category.
Browse the Hub online store to purchase or add a free tour.
Adding a tour to your list
Add a tour using the [+] and it will be displayed in the Tours section of the app.
Start/stop
To start a tour, select the play button. To stop a tour press the stop button. Easy.
Reorder or delete POI
Reordering Points of Interest/Pop Ups
Long press a finger on the item in the tour list. Drag and drop the item to the new position. Numbering on the online map with automatically update, as will the start address of the tour if position number one has changed.
Deleting Points of Interest/Pop Ups
Select the [Delete] icon and select the relevant item in the tour list.
Reselect [Delete]
A confirmation prompt will appear.
Select [Okay]
Navigating between tour markers
Ylore automatically calculates the optimal route between tour markers. It displays time and distance, dependent on the mode of transport. Example. The route taken for walking may differ to that of a vehicle, that has to navigate one way streets.
If you do not want to display the route, you can disable his feature in the tour frame. Select Route and mode.
Force geo fence entry
Can’t get your location icon into the geo fence, due to inaccurate mobile phone signal? It happens. Which is why we created the ‘Force entry’ icon.’ If you are within 1,000ft or 305m of the tour point, select the icon and it will activate the tour content.
Why does it show my location on the online map different to my actual location? Environmental impact. Tall buildings, being indoors all affects the phone signal.
As a creator
Effortlessly construct interactive tours with these simple steps
Want to create a tour quickly? Follow these easy steps:
1 First, create a tour by selecting [+] in Your Tours.
2 Populate the tour framework.
3 Add and populate the content in your Points of Interest and Pop Ups. Keep your audience engaged and captivated with the inbuilt editor. To enhance your audience’s understanding of the location, incorporate:
Text
Video
Photographs
Audio
External links
When you have added at least one POI or PU, select [Done] which is the equivalent of [Save]. If you do not select [Done] the POI’s and PUs will not be saved. It is recommended to periodically select [Done] so the content is saved.
Engage your social media audience with an interactive tour
Take your social media followers on a journey with you. Create an engaging tour and include the link in your posts. Your followers can download the tour for free or for a fee and follow in your footsteps or recommendations, leading to a richer connection with your audience. Leverage your network to create the best experience possible for your followers.
External link friendly
With our built-in content editor, you can easily add external links to your content. This enables people to select and review your recommendations, making it a great tool for those participating in affiliate programs.
Key features
Discover the world with our innovative tour platform
Our platform offers a range of options to suit your preferences, whether it’s sharing your local knowledge with family and friends, publishing a tour publicly for free or for a fee, or scaling your tour profile to reach a global audience.
Experience the stories of different locations through the multimedia options available, and continue the conversation by embedding the tour link in your social media accounts.
As a creator, you can also earn revenue by listing your tours for a fee, with the proceeds sent directly to your digital wallet. Engage a global audience with our AI-powered language translation feature.
We respect the importance of protecting your intellectual property. Your tour should entice and captivate people whilst balancing your tour content and safeguarding your voice and brand.
Use cases
Top tourist sites.
Showcase your local area with insights and history.
Food and beverage trail.
Ease of use
Ylore has been designed to be easily understood and utilized by a 10-year-old, ensuring simplicity in its purpose and usage.
Tours
Key system rules
When creating a tour and adding Points of Interest (POI) or Pop Ups (PU), you must select [Done] to save them. So it is recommended that you periodically select [Done] when creating a number of POIs.
Every tour must have at least one POI or PU assigned for it to be published privately or publicly.
Only tours you create, can be edited.
To access content at a POI of PU, a user must be within 200ft, inside the visible geo fence that surrounds it. Once inside the geo fence, the content is accessible. This feature is required to comply with Apple Store terms of service.
Only one login of the app is available for each account. You cannot log into the app, from multiple phone handsets.
Ylore structure
There are two levels. Tour frames and location points that sit within the frame.
Tools for creators
Creating tours and intermeshing with your online profile has never been easier.
Your brand
You have a voice so let’s hear it! ‘Hi from tour creator’ is a feature that let’s people know who you are and your style. It provides for a welcoming introduction and enticement for people to add your tour to their list.
Affiliate links
Continue the conversation and embed affiliate links in your tours and Points of Interest.
We recommend to minimise these, as this action takes a user off platform and may serve as a distraction. Distractions or incomplete tours may impact your review ratings.
Social media
Add your social media links to your tours, so users can find out more about you.
Profile
Assign your creator name to tours for recognition. People might not know you as John Smith but they might know and search for ‘The Urban Explorer.’
External links
Embed external links in a tour to some of your online content, to help explain your story.
Resources
Go to the HUB and Resources tab to see tips on how to make your tour stand out from the pack.
Reviews
Reviews help build trust and credibility with your prospective audience.
Creator IP protection
We believe in protecting creator’s hard work for tours listed for purchase. We have implemented a number of features that support this:
1 Only the three Points of Interest (POI) or Pop Ups (PU) are displayed in the tour list
2 The map tiles are set at a higher level than standard to protect the exact location of POIs and PU, to prevent other people identifying the exact location
3 A user cannot access content at a POI unless they are physically within the 200ft geo fence that surrounds a POI or PU.
4 A user of a tour is unable to take screenshots of the content or copy content.
Starting a tour
Press the play button on the tour.
Mode of travel
There are three modes of travel to select as a user, Walking, Cycling or Driving.
Ending a tour
Press the stop button on the tour. If you are only part way through a tour, you can restart the tour and delete those POI/Pop Ups that you have already been too. Then press the Play button.
Remember to rate and post a review. Feedback is gift.
Creating a tour
Select [Tours] on the navigation bar on the Home screen.
Select [+].
Follow the intuitive process to create a tour frame, then add Points of Interest.
Once Points of Interest (POI) or Pop Ups (PU) have been created, you must select [Done] which is the same as saving them. So it is recommended that you periodically select [Done] when creating a number of POIs.
Purpose of images in tour previews
Preview images are designed to highlight a tour and provide a point of reference for a user on what to look for or what they will experience when they arrive at a Point of Interest or Pop Up.
Images don’t need to be lengthy, they are a reference only. Users will experience the locations themselves.
! Tip: It is recommended not to load long videos into the app as it may affect performance and create a burden for a user if they have to download to tour and view offline. Our recommendation is that if you have to load videos, keep them short at five to 10 seconds and medium quality.
Auto sizing Photos and Videos
Images are treated against a cropping tool. The preferred frame is portrait. In Previews the image will be partly displayed due to size. On selection of the image, it is displayed as intended.
Tour Details
The purpose of tour [Details] is multi point. It enables:
A user to detail information about the tour
Recommendations on how the tour should be conducted
A creator to assign information that enables it to be located when searched for.
The tour creator to introduce themselves. It’s their storytelling and personality that can make a tour shine.
Categories and subcategories
Assigning these elements enables a tour to be easily identified and searchable.
Different categories of tours can be seen visually on the home screen. Different categories of tour have a different color code.
Points of Interest and Pop Ups explained
A Point of Interest (POI) is a point where there is in depth information about what is or has occurred at that location. A Pop Up is a short summary to highlight a place of interest or showcase local food or drink.
It is recommended that a Pop Up is not placed at the start of a tour as it is not numbered, The numbered count only occurs for POI.
Adding content to a Point of Interest and Pop Up
Ylore uses a drag/drop content editor. Create content fast by selecting the relevant multimedia icon. Text, video, external link, whatever you need. Shape the tour your way.
Content Editor in Points of Interest and Pop Ups
The content editor is used throughout the app, enabling creators to add content. It allows basic editing which is suited to mobile environments.
In addition to text, a creator can add:
Photos
Videos
External links
Hint: Depending on the depth of the content, it may be easier to create text off platform, then simply copy/paste. This provides more opportunity for quality assurance and reduced error rates, leading to a better user experience.
Selecting a location manually on the phone screen
Long press your finger on the desired location. This means find the location you want to select, press and hold your finger for 1-2 seconds, and the location marker will appear on screen.
Tip for manually adding a location
When manually selecting a location, ensure you zoom into the maximum, to ensure correct marker placement.
Pasting content into the editor
Long press (1-2 seconds) your finger on the line you want to paste content. Text will appear enabling you to paste content.
Editing a tour
Only the creator of a tour can edit a tour. In other words, you can edit tours you created, but no one else’s.
Deleting a tour and contents
In [Your tours] select the [Delete] icon
Check the box of the tour you want to delete.
Re-select the [Delete] icon again
A confirmation prompt will appear.
Select [Okay]
The tour will be deleted.
Status
When creating a new tour, by default the tour will be assigned the status of DRAFT.
This means:
The tour cannot be shared privately
Published to the online HUB store.
It is not displayed on your Home screen. Why? Because it’s not complete.
Once you have created at least one Point of Interest or Pop Up and assigned to a tour, you select [Done].
Status definitions
Draft
You are still developing the tour and not yet ready to publish.
Private
You publish the tour but only those with the tour link can view it. The tour will not be displayed on the HUB.
Public
You are publishing the tour publicly on the HUB. The tour can be listed as free or paid, which means people can purchase the tour.
Downloading a tour
You can still use a tour when there is no network connection, however you must download.
Example. You are traveling internationally and turn off your global network roaming on your phone as you do not want to incur additional fees.
At the hotel, select the tour you want.
In the top right hand corner are the three vertical dots.
Select the [Download] link
A prompt will display advising that the size of the tour may be large and fees may be incurred from your phone network provider.
If you agree, select [Okay]
In Tours, the tour will appear in the [Downloads] tab.
The tour can be started at anytime. The only difference between a downloaded tour and a network connected tour, is the optimal route, time and distance between points does not display. This feature relies on internet connection.
The start of a tour
The first POI marks the start of the tour as developed by the tour creator. On adding or purchasing the tour, once you start the tour, all the POI and Pop Ups are displayed on a map. You can adjust the position of the POI’s or delete ones that are not of interest to you.
Your tours
Tours you create or select from the online HUB store will appear in [Your Tours]. Referencing the icon, you can view at a glance the status of a tour.
Tour visibility
Tours need to be published, either privately or publicly. Those tours in draft status will not be displayed.
Text to Speech
There is an icon, which on selection enable you to listen to spoken text. To stop the narrative, re-select the speech icon.
Sharing a tour with others
Ylore was built to share. As person A, select the three vertical dots in the upper right hand corner. Select [Copy link] and paste it in the message platform of your choice.
Person B receives the link, selects. If they already have Ylore installed, the tour will open up and Person B can review. If they want to add the tour to their list, select [+].
If Person B does not have Ylore installed, on selection they will be prompted to download the app. Re-select the link and it will take them to the tour.
Sharing a tour from the HUB
Easily share the link of a tour you like in the HUB with others.
Select the link which is copied to your clipboard.
Paste into your message platform of choice and paste.
The receiver selects the link and if they have Ylore installed, they can view the tour. If not, they will be directed to download the app, re-select the link and the tour will be displayed.
Pricing displayed and tax
All pricing for premium tours on the online store is displayed exclusive of tax. Tax is then added to the listed price at the point of sale.
Viewing a tour as a creator or user
If you have created a tour, on selection from the Your Tours list, you have the option to view the tour as a creator and make updates, or as a user, so you can see how it views on the screen.
User experience
Poor tour experience
If you have an experience with a tour that does not meet your expectations, tell us at hello@aegis-247.com and tell us specificity was the issue(s).
Refund requests
There are no refunds on services. However if you are unhappy with the experience, please contact us directly to discuss at hello@aegis-247.com.
Content filtering and reporting
Ylore uses a number of different methodologies to help keep online interaction safe.
- We use content filtering to reject unwanted content that people may want to post.
- There are multiple points throughout a tour and the app, where a person can report content they identify as inappropriate. Look for the report icon and click through the process.
We investigate each report. As per our Terms of Service, it is at the sole discretion of AEGIS 24/7 what content is appropriate or inappropriate, balancing legal, moral and cultural issues.
Selling tours and Stripe
If you intend on selling your tours and getting paid for your efforts, you’ll need a Stripe account. Stripe is a payment gateway that allows people to make purchases.
We use Stripe, so you get paid your commission on every sale. When first setting up a tour and if you haven’t set up a Stripe account already, go through the process and submit an account request. It can take between 24 to 48 hours for Stripe accounts to return a result. This is a Stripe process and not subject to change.
If an account has been approved, you will receive notification. If your request has been declined you will not be able to list tours for sale and receive the proceeds. You will still be able to list tours for free.
Connecting to or creating a Stripe account
Select the Stripe icon to create a new Stripe account or connect to an existing. Once connected this icon will not re-appear. If you wish to disconnect Stripe, please see Settings.
Failure to connect an account
This prompt will display if you have not created or connected a Stripe account. Why? because if you don’t you cannot receive the commission from sales of your paid tours. And we want you to get paid.
Stripe application assessment
If you have created a Stripe account, it takes 24 to 48 hours for an account assessment. This part of financial Know Your Customer (KYC) and due diligence. This is a Stripe process and cannot be influenced by Ylore. Once the assessment is complete you will be notified of the outcome.
Stripe assessment approved
You will be notified if you have been approved. Once approved your listed paid tour will move from draft status, to posted on the online HUB for sale.
Stripe assessment declined
If you have not been approved for a Stripe account, please contact them directly. Ylore has no influence on this assessment or outcome. This means that you will not be able to list paid tours. The good news is you, is that you can still list tours for free or share privately with family or friends.
Public – Paid tours
Create a new revenue stream and get paid to create and list tours.
Getting paid
Paid tours are those listed on the online HUB for a fee. The minimum listing price is USD4.99.
On purchase by a customer, the proceeds are processed by our online payment provider, Stripe and funds are deposited into your Stripe account. We’ll transfer the purchase amount of your tour, less the commission 20% to Ylore, 80% less stripe fees, to your account.
You must have a Stripe account connected to Ylore, so you can receive the proceeds for your hard work.
Stripe enables creators, wherever they are to receive the proceeds of the purchase of their tours. The velocity of payment is includes but is not limited to:
Whether you are a new or established customer
Your bank jurisdiction
The velocity of payment lays with Stripe, the accuracy and currency of linked bank accounts.
Supported bank account types
You have the flexibility to link various types of bank accounts for your Stripe payouts. Supported options include traditional accounts offered by established financial institutions, including checking and savings accounts. Additionally, Stripe lets you use virtual bank accounts such as N26, Revolut, Wise, and others.
Payouts
Your first payment may take between 7 – 14 days depending on your country. Payout availability varies depending on your industry and country of operation. Typically, when you start processing live payments, Stripe schedules your initial payout for 7–14 days after you successfully receive your first payment. In some cases, the first payout might take longer depending on the country of operation or industry risk level. See Stripe for more information.
Settlement
Settlement can occur in the currency where the bank account is located, or where permitted, in other currencies. One exception is if you want to settle your payments and receive a payout to a domestic bank in an alternative currency. However, Stripe supports some international currencies without an additional fee. This support depends on your bank account’s location and the currency that you want your payout denominated in. To learn more about various payout currencies and their associated fees, see Alternative currencies. See Stripe for more information.
Minimum payout amounts
The minimum payout amount depends on the lowest amount we can support with our banking partners. For example, if you’re located in the US and you have less than 1 cent (0.01 of 1 dollar) USD in your Stripe account, you must wait until you accept more payments and increase your balance before you can receive a payout. If your available account balance is less than the minimum payout amount, it remains in your Stripe account until your balance increases.
If you’re in a supported country, you can use alternative currency payouts to send a payout to your local bank accounts in a foreign currency. For example, a French user can now receive a USD payout in their French bank account instead of having to pay for multiple currency exchanges. See Stripe for more information.
Payout fees
Stripe’s fee structure includes payouts, which means Stripe won’t charge you anything additional to initiate payouts. One exception is if you want to settle your payments and receive a payout to a domestic bank in an alternative currency. However, Stripe supports some international currencies without an additional fee. This support depends on your bank account’s location and the currency that you want your payout denominated in. See Stripe for more information.
Accessing Stripe
Access your Stripe account at https://stripe.com/en-gb-us
Taxation
Ylore collects taxes automatically when a tour is purchased. Taxes are collected on behalf of a creator and lodged with the relevant jurisdiction. Creators are responsible for their own tax arrangements resulting from the proceeds of tour purchases.
Stripe fees
Stripe credit card and platform fees are allocated to creators, with fees deducted from the commission.
HUB
Search
Search for and locate tours nearby or if you’re traveling, at the new location. Conduct a simple or advanced search.
Find out more about a tour
Find out more about a tour, assess its popularity and what users are saying in the feedback section.
Tour metrics
Summary metrics enable a person to find out more about the popularity of a tour. They can see:
How many times a tour has been viewed
How many times it has been added to people’s tour list
Review rating
Tour feedback
Resources
Find resources that help you:
Design engaging tours
Improve your creator skill set
Tour metrics
This section is under development. Once released, you will be able to view the metrics about tours you have created, for free and listed for purchase.
Deals
Everyone loves a travel deal. So we’re developing this feature. Watch this space.
Safety
Safety when traveling is key. We have some great features we’re developing now. Watch this space.
Settings
Account
The account section allow you to:
Edit your account name
Add or Edit your Alias name. Some creators prefer to be known by their creator name for branding purposes
Edit and verify your email address
Set the language of app
Unit of measure
Change password or delete an account
Notifications
You have control over what and when you are notified. Our outlook is that we only send notifications because it’s important and supports your travels.
There are three types of notifications:
1 Tours
This enables you to be notified when you enter the 200 ft geo fence that surrounds a tour point.
The notification will be [You have arrived at a tour point].
2 Marketing
From time to time we may send you information on tours around that might appeal or may benefit you.
3 Proximity
You set a general proximity up to 500ft out from a Point of Interest or Pop Up. The notification distance is adjustable.
This feature is important on a driving tour, as once you are alerted, you know to start looking for car parking.
The notification will be [Within selected proximity to tour point].
Technology
Connectivity
A tour can be accessed online or offline. Online means that you are connected to the internet. Offline means that you are not connected to the internet.
For offline use, a user can access a tour and select [Download] in the top links. This means the contents of the tour will be available on your phone handset. The directions, distance and time between Points of Interest and Pop Ups will be displayed but not dynamically updated (as you are offline) as you progress through a tour.
Lost connection
If you lose connection part way through a tour, tour content and navigation will not work. You will need to wait until network connectivity is re-established. If you have are unsure on the network availability at a location, download the tour before you go.
Hardware requirements
A mobile phone handset.
Software requirements
Ylore operates on both Apple iOS or Android operating systems.
Updates
A user will receive update notifications from time-to-time. This includes new features and bug fixes. We recommended updating when prompted.
On selection of the [Update] prompt, you will be taken to the Apple Store or Google Play. Select [Update].
Optimized
Ylore is designed for people on the move. It is optimized for phone handsets, in portrait format.
WIFI
Ylore works when connected to WIFI.
Cell network and WIFI
Ylore works with both the cell network and WIFI as they both lead to Ylore being connected to the internet.
Notifications
In Settings, a user can control notifications that are displayed. It is recommended that they are enabled, so you can be notified when timely information becomes available.
Viewing Notifications
To view a notification, select on your phone handset screen.
Proximity notifications
Be alerted when you are in proximity of a Point of Interest or Pop Up on a tour. As a user you can define when you want to be alerted, up to 500ft (152m). If you’re driving this gives you sufficient warning to park the car or make arrangements.
Notifications when network lost connection
Notification will continue to be displayed even when the internet connection is not available.
Microphone privacy display icon on iPhone
On the iPhone you may notice an orange dot next to the app. This is a privacy notification indicating that a microphone may be in use. It’s not. As part of our technology stack we use widgets, pre-designed elements to help build our product. In this case the content editor package uses a code strong to play audio, and this dependency uses a microphone API, which is detected by iOS/iPhone. Rest easy, we’re not listening to conversations, it’s against our privacy policy and not what we stand for.
Location access While Using App
For Ylore to work correctly when using a tour, your location needs to be accessed. Select [Only While Using App]. Your location is only accessed when using the app. No location tracking occurs.
Do not disturb
Do not enable Do Not Disturb features, otherwise POIs and Pop Up materials will not be displayed.
Volume silenced on cell phone
If you are unable to hear audio content, check the volume of your phone handset.
Blue icon on locked screen
This means you location is being accessed by a mobile application in use.
Logging in from another cell phone
Ensure that you log out of one phone before attempting to log into Ylore on a different phone. Only one log in is allowed at any one time.
Password reset when changing cell phone
Ylore allows you to log into any compatible cell phone handset, so long as there is only one active session at a time. When you change handset, you are channeled to reset your password, to maintain integrity.
Overseas travel
Ylore works wherever you are and there is an internet and cellular network connection. Note that data roaming charges may be applied by your cell phone provider.
Viewing the app
Ylore is optimized for portrait viewing on cell phones.
Location data sharing
Your location data is not shared with parties outside of Ylore, the owner AEGIS 24/7 or systems used to support the app. Your data is not sold to external parties. Your privacy is your privacy. We respect that.
Privacy
See Privacy Policy.
Support
Answer not found
If this help guide does not answer your question, send us an email to support@aegis-247.com.
Make sure to include:
Your name and contact details.
What action you were trying to do.
The issue regarding app behavior.
Date/time the issue started happening.
Suggest a feature if you are looking for functionality you want to see.
Do not terminate the app while in use
Do not terminate Ylore while in use. This terminates all tours.
Do not select DO NOT DISTURB
To provide a user with line of sight on the status of their tour, the ‘Do not disturb’ feature in a user’s phone should not be enabled.
Precise location accuracy
Ylore needs your precise location to provide you with information when using and searching tours.
It is strongly recommended that in Settings, your location accuracy is set to Precise.
Online map viewing pitch
To adjust the pitch or viewing angle, place two fingers on the screen and move them simultaneously upwards or downwards, depending on the pitch angle desired.
On screen prompts
In Ylore prompts are displayed because we need your permission to undertake an activity.
In line with our commitment to you, we don’t request unnecessary actions unless it’s needed for the app to work correctly.
Prompts that are displayed:
Notifications: To enable information notifications regarding a location.
Location access – general: To view your location on the online map when using the app.
Location access – ‘While using App.’
Content not displaying correctly
If you have an accessibility feature enabled so you can view text and display content at a larger size than standard, some of the app content may not display correctly.
In App Purchases
Tour purchases can be made via the secure Stripe payment gateway. Purchases are a one time payment only.
Canceling an In App Purchase
Tours can be terminated in the checkout in Stripe, up until the point of payment.
Notifications when network lost connection
Notifications will continue even when cellular network or WIFI connection has been lost. This is so you have line of sight on your tour.
Location access ‘While Using App’ when using a tour
When creating an account, ensure you provide location access to Ylore. Select [While Using App] so the app functions as intended. This way you can access content when you arrive at a location marker.
Volume silenced on cell phone
To enjoy content at Points of Interest or Pop Ups, enable volume.
Blue icon on locked screen
The blue icon in the top left hand side indicates that the app is using Location Services. This only occurs when a tour is in progress.
Logging in from another cell phone
If you are logged into the app on Phone A, and attempt to log into Phone B using the same account details, an unavailable access prompt will be displayed. This is a business rule. One account, one login at any one time.
Password reset when changing cell phone
Ylore allows you to log into any compatible cell phone handset, so long as there is only one active session at a time. When you change handset, you are channeled to reset your password, to maintain integrity.
Lost connection
If there is no network connectivity, an error message will be displayed.
A tour will re-commence once you reestablish your cell phone signal.
Impacts on location accuracy
The accuracy of your location on an online map, may be affected by:
Interference from buildings and the environment.
Indoor or underground use.
Cell provider service.
Atmospheric conditions.
User handset.
Languages
The app is available in a range of languages. On creation of a Ylore account, select your language of choice. This language selection will cascade to tours i.e. you select French when creating an account, tours will be displayed in French. This can be changed on each content module if need be.
Change password
To change the account password, go to [Settings].
Select [Account].
Select [Change Password].
Input the old password, create a new password and confirm it.
When signing into the app next time, use the new password.
Logging out of account
Select [Settings].
Select [Log out].
Deleting account
To change the account password, go to [Settings].
Select [Account].
Select [Delete Account]
A confirmation prompt will be displayed.
If you [Delete Account], all settings and data will be removed.
Security
2-Factor authentication on sign up
Two-factor authentication (2FA), is a security process in which users provide two different authentication factors to verify themselves.
Ylore requires during account set up, a user to detail their cell phone number and then input the security code provided by SMS, to verify they are in possession of the phone.
SMS issued from a fixed phone number
Verification SMS are issued from a fixed phone number.
Personal information requested
Ylore only asks for and securely stores information that is needed. This includes:
Full Name and/or your Alias Name (creator name): To identify who you are when publishing tours or sharing tours with others
Cell phone number: For security purposes
Email: For account verification, Stripe updates, product updates, marketing updates
Social media links: These are optional for creators when developing a tour, so people can follow them on social media.
Forgotten password
On the [Sign In] screen, select [Forgot password].
Enter the cell phone number associated with your account and we’ll send an SMS with a link to reset your account.
Data security
We believe in security by design. We do this by:
Encrypted data at rest and in transit between the app and our support systems.
Encrypted storage of your data on cloud based servers
Adopting ISO27001 Information security management risk principles.